FAQ

Also see Tutorials

Why use ExpoFP interactive floor plans?

How are you different from the competition?

  1. There are about 10 years that separate the technology of our floor plans and those of our competitors. The result is a faster, smoother experience with a contemporary design. The difference is especially pronounced when you use it on your phone.
  2. Costs — we are cheaper than top competitors (pricing) or free.
  3. Our plans are optimized for automated booth reservations. Let exhibitors reserve or actually pay for booths, packages, and extras right on the floor plan.
  4. You can make money — something we share with the best of competition is the ability for you to generate extra revenue from Featured listings and ads.
  5. Everything is easier. This includes no login necessary to bookmark a booth, exhibitors using auto-login links to fill their profile and buy extras, and organizers adding, deleting, and moving booths themselves in FP Designer.
  6. Unique features that allow our floor plans to be successfully used for virtual and hybrid events.

Why do I need an interactive floor plan if I have a PDF/image already?

  1. Automate booth reservations — let exhibitors see booth dimensions, prices, and other companies’ names right on the floor plan in real time. Assign exhibitors to booths or let them reserve them by themselves and see instant changes on the floor plan.
  2. Sell booths and extras — anywhere there's Internet, right from the floor plan.
  3. Make extra money selling floor plan ads and Featured listings.
  4. Work less — exhibitors can auto-login and edit their own company profile.
  5. You can use our FP Designer to make instant changes to the floor plan yourself.
  6. Last, but not least, you'll have happy attendees because they can search for companies, booths, or categories; see where they are located; read their profiles; and bookmark favorites.

What can users do with a floor plan?

  1. Zoom in to see details within a booth.
  2. Search by company, booth, and category.
  3. See exhibitor company profiles.
  4. Bookmark a company to plan the visit (no login required).
  5. Download a PDF
  6. Exhibitors can reserve a booth and edit their company profile themselves.

More details on floor plan features

Can I use it in my app or as an info kiosk screen?

The floor plan can be exported into a collection of HTML files. Since you can easily open HTML in any browser, it is simple to run the floor plan as a kiosk or integrate it into an app.

Online booth reservation

How to allow online booth reservation?

Turn on the "Show 'Reserve' button – no payments collected" option on the Dashboard.

How do I start selling booths?

Turn on the "Show 'Buy' button – collect payments" option on the Dashboard.

What is the process of booth reservation/purchase?

An exhibitor selects a booth they like on the floor plan, clicks "Reserve" (or "Buy") button and goes to "Reserve Booth" page. On that page, exhibitor selects extras/ads/add-ons/packages (if any), fills out the basic company info (and credit card) and the booth becomes assigned to them. Both organizer and exhibitor would receive a payment confirmation email. Here's the post that describes it in detail. 

How can I approve each reservation manually?

In "Booth reservation options" select booths to become "On Hold" after the reservation. The booth on the floor plan will be shown as "On Hold" without the company information. When you remove the "On Hold" flag - the booth will become reserved. Here's the post that describes it in detail. 

How do I integrate the floor plan into my existing booth reservation process?

Organizers often use floor plans only as a first step in the reservation and redirect exhibitors to existing reservation systems after they select a booth. All this can be customized in "Booth reservation options"

How do I sell extras/add-ons/options like tables, scanners, and ads?

Go to the Extras page in Organizer’s Control Panel to add items that exhibitors would buy in addition to booths. Exhibitors can also buy extras later. You can allow the sale of multiple items (like chairs) or just one (like a floor plan ad). Here's the post that describes it in detail.

How do I send a link to all exhibitors to buy extras?

Go to the Exhibitors page in Organizer’s Control Panel and click "Export" to download the Excel file. In that file, there's an "Auto-login link" column. Send a link to every exhibitor (using any mass-mail service) with instructions to go to their profile page and press the "+ Reserve more /+ Buy more" button. More about auto-login.

How do I sell floor plan ads and Featured listings?

Set up the prices for floor plan ads and Featured listings on the Extras page. Exhibitors would buy them the same way as any other "Extra."

Can exhibitors buy sponsorship without a booth?

Yes. Add sponsorship as one of the "Extras" that exhibitor can purchase. Then from the floor plans they can select any booth, press buy, select the sponsorship, remove the previously selected booth and pay. Or you can create them as an exhibitor without a booth in Organizer’s Control Panel and give them the auto-login link to their profile. From there they have a button "+ Reserve more /+ Buy more" where they will be able to purchase the sponsorship. 

Can I sell booths by ft² / m²?

Yes. Here's the post that describes how to do it.

What is the policy of refunding exhibitors?

It's up to the organizer to deal with refund requests by exhibitors.

Initial floor plan setup

How do I start?

Click "Order" link in the menu and start a free trial. You will be redirected to Floor Plan designer with a sample floor plan loaded. Add booths and click “View” to see your floor plan live. If you want floor plan to be done by ExpoFP, upgrade to a paid plan, upload an image or PDF of a floor plan and we'll have your floor plan ready in a couple of business days.

How do I upload booths and exhibitors?

You can upload exhibitors in bulk through a file - see instructions here. This is a one-time data load, so you don't need to enter the data by hand. You can always make changes in the Exhibitor section after that.

Can I change the floor plan language?

Yes, you can change the floor plan language - see instructions here.

Can I add a seminar or a meeting space with a schedule?

Yes. Add a booth space, then mark it as "Special (seminar room)." You will have the "Title" field to enter the seminar title and the "Description" field where you could add the schedule. 

Can we create exhibitor categories?

Yes. Go to your Dashboard and click in Exhibitor categories. You can create multiple categories to classify the exhibitors. Attendees can search exhibitors by category.

What customization or branding options are available?

We will use your logo, link the logo, and the menu item "Event home" to your event website, and your event name will be a part of the URL. Booth colors could be customized to match your website.

Can we add custom buttons to exhibitor profiles?

Yes. Exhibitors can add three action buttons to their profiles, such as "Schedule Zoom Meeting," "Contact Us," etc.

How do I embed/integrate the floor plan with my website?

Your floor plan will be hosted by expofp.com and accessible via a link like https://myevent.expofp.com. The simplest integration is to add a "Floor Plan" button to the home page of your website or a "Floor Plan" menu item redirecting users to the floor plan. You can also use the floor plan in iFrame or use script, just make sure it doesn't break it for users on mobile. 

Do you have an API?

See the API documentation. You may want to use the API to integrate the floor plans into your booth purchase process and update exhibitor profiles on the floor plan from your main event management platform. 

Does ExpoFP provide a technical floor plan?

No, these are two separate things. Our floor plans are for exhibitors to reserve their booths and for attendees to find the exhibitors. Their focus is on the location of booths, meeting rooms and on the exhibitor details. Other than that they may be interested in the location of the restrooms, stairs, elevators, handicap access and pillars and we display all. But other technical details would be just a distraction for them, so we don't go into what's behind the curtains. If you need a CAD-like drawing that shows ducts/services/venue hatching - you need to do it separately. And if you need booths there - just insert an image with booths from ExpoFP floor plan into your CAD. 

OK, ExpoFP is done creating my floor plan. What's next?

Next step - login to Organizer’s Control Panel https://app.expofp.com and go to your event. From there you should:

  1. Add existing exhibitors (if any). Or better yet, send them "auto-login" links to allow editing their company profiles themselves (more about auto-login).
  2. Assign exhibitors to booths.
  3. If you want to allow exhibitors to buy or reserve booths (recommended) - click the “Show Buy button” or “Show Reserve button” checkbox.
  4. Generate extra revenue by selling “Featured listing” & “Floor plan ads” (more details).

Once you are happy with the floor plan, add a “Floor Plan” link to the menu of the main event website. You can also add a “Floor Plan” button to your home page.

Invoices

Are invoice items get added automatically?

It is semi-automatic. When exhibitors order booth & extras online - this gets added to a new invoice. When organizer adds booths and extras to exhibitor, they can add it to an invoice as well. After that the invoice items can be changed, discounts can be added. Note that when organizer removes booths and extras from the exhibitor - the invoice does not change and would have to be adjusted manually (more details). 

How can I hide the prices from the live view, but still use invoices?

Check "Hide Booth Prices" in Event settings. Booth prices will be visible in the Organizer's Control Panel only, not on the live plan (more details).

Can my exhibitors pay right away through your system after I send them invoices?

Yes, you can insert the "Pay Now" button in your invoice emails. After clicking on it, the exhibitor will be redirected to purchase page. You can find out how to insert "Pay Now" button into invoice emails here
 

Working with the floor plan

How do I modify the floor plan?

In Organizer’s Control Panel click "Design" in the menu to add, delete, color, and move booths around (more details).

How can I let exhibitors edit their company profiles themselves?

It is a major time-saver when you allow exhibitors to edit their own profiles. When users open a company profile on the floor plan, there's a small "Edit" icon. If clicked, we send exhibitors an email with the auto-login link. The same link is available in the In Organizer’s Control Panel when you edit an exhibitor and is shown to the exhibitor after booth purchase. More about auto-login.

Can I create booths in bulk?

Sure. In FP Designer you can copy and paste blocks of booths. And if you want to name them correctly, there's the "Fill booth names" button on the FP toolbar — you set the name of the first booth, such as H101, then click on other booths and they automatically continue the sequence: H102, H103, etc.

Can I display some of the exhibitors more prominently than others?

Yes, if you mark exhibitors as “Featured,” they will be shown at the top of the search or category and formatted more prominently. If you mark exhibitors as "Show floor plan ad," their logo will be shown above the floor plan. You can set up prices for these features and allow exhibitors to purchase them (more details).

I want my logo on the floor plan. How can I add it?

You will need to re-draw your logo to get a compact vector SVG image. Here you can find the requirements and upload instructions. You can also ask our designer to re-draw it for you, but it will result in an additional charge. 

Can I integrate the exhibitor list from ExpoFP to display on my website?

Yes, you can add an exhibitors list in integration options. Here you can find instructions on how to do this.

Can the live plan be in a different language?

Yes, you can change the language of your floor plan in event settings (more details).

Other questions

How reliable are your servers?

Your floor plan will be hosted on Amazon AWS with the CloudFront content delivery network. This is physically separate from ExpoFP.com website. This gives you 99.99% floor plan uptime guarantee. If you have made a mistake - no problem, we save all of the previous floor plan versions and we will roll back to the working version for you. 

Can I re-use the same sub-domain name for the floor plan?

Not generally. Each event should have a unique domain name. We recommend using domains that contain the year, such as myexpo2019.expofp.com.

How can a user move bookmarked companies between different devices?

Click on the "Share" link next to "Bookmarks." It will copy a link. Send this link to your other device and click on it. It will import all of the bookmarks from the first device.

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